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The Wasted Vigil

A quote from the book The Wasted Vigil written by Nadeem Aslam

It would be no surprise if the trees and vines of Afghanistan suspended their growth one day, fearful that if their roots were to lengthen they might come into contact with a landmine buried near by.’

Entertainment!?

A colleague of mine once told me a story. A story about a gloomy little guy traveling in the bus for quite some time. Kind of sad looking, lost in his thoughts. At one of the bus stops, a dog was lurking around his window. The guy simply took some water and threw it up on the dog. The dog just ran away. It brought a smile upon his face. But apparently, there was no reason for the person to do such an action. But he did!!

Every day, while travelling in between home and work a listen to radio. Radio One to be precise. And every hour they air this program called Ghanta Singh. Where the guy calls up some people who are trying to sell something, and just troubles them. The program is aired, because the listeners listen to it. 9 out of 10 times, it brings a smile on the listeners face.

I feel, our biggest form of entertainment, is troubling others. We,  the present generation, enjoy in others plight. We enjoy troubling people and then laughing at them.

Is this what we are all reduced to?? The antidote to our gloom is pain on others face?? We are best at making fun of others and we enjoy it??

I think somewhere back I mentioned, people who make fun of themselves and actually laugh about it are the great ones!!

Bharti Airtel Shares

For all those who are wondering,

The Shares of Bharti Airtel have not gone down (on the contrary they have gained). The shares have been split in the ratio of  1 : 2. That means, for every one share you had of Bharti Airtel, now you will have 2 in your demat account, and the cost of the shares is halved. This is to improve the liquidity of the stock as many more people will be able to buy it. (I seriously don’t understand how though!!)

Why it is not showing in your Demat Account ?? Well, because it usually takes some time for the split shares to be reflected in your statement, something of the order of 1 week to 2 weeks.

As for my position on the stock, while I recommend hold until the levels of Rs475 (or Rs 950 for the unsplit stock).

Why I am writting this post?? (Those of you who follow this place regularly would have asked this question!!)

Many of the search engines were pointing to this blog for Bharti Airtel Stock Split query, I guess a result of my cribbing about Bharti Airtel Service, so I decided to help them out!!

As they say,

Make Hay while the Sun shines!!

Disclaimer: I am not a qualified economist or a stock market punter. For that matter, I make more loss than profit in the trading at the stock market. So if you follow my recommendation, it is totally at your own risk.

Show me the Money!!

The single, most biggest factor, which influences the lives and the decision making process of the present day population is Money. From choosing a job to choosing the kind of meal, even the reason for education in most of the cases is Money. Objectives and ambitions are now directly linked to the materialistic forms, which in turn is another form of Money. Even respect is now directly linked to money, the richer you are, the more respect you get. It doesn’t matter how you earned that money.

The erstwhile famous line from the movie Jerry Maguire

Show me the Money!!

could not have been better scripted.

Money has ended up as being the nucleaus of all activities, around which each one us is hovering around.

Whoever said

“Money can’t buy everything”

was smart.

People claim, the India’s biggest problem is corruption. And by corruption it is only corruption of money. I wonder why we never raise the problem of corruption of Power or the corruption of Morals or Principles.

Why it is OK to use some contact higher up in the power corridor to get a job done. Or why is it OK to lie and meet your end. To pass the blame to save your a$$. To stick to ideologies which do more harm than benefit. Or why is it OK, to commit onto something and then backtrack.

Corruption is rampant, of more important things than money, but in the end, it is the Money which matters.

The person who said

“Agreed, Money can’t buy everything, but it can buy almost everything”

was even smarter.

No wonder, everyones’ radars are tuned to the colour of green, and no, by green I don’t mean the environment, but the colour of the Dollar notes!!

An Open Letter to Bharti Airtel!!

An Open letter to Mr. Sunil Mittal, the Chairman of Bharti Airtel & Mr. Manoj Kohli, the CEO of Bharti Airtel.

Dear Mr. Mittal and Mr. Kohli,

Is the word STUPID printed over my forehead?

The above statement precisely sets the tone of my current post and probably may highlight  how much pissed off I am at the service of the guys at Airtel.

The phrase customer satisfaction is overused in the context of the Indian consumers. I wonder whether you are aware of the ground reality. Yeah, fine, I know the Airtel Network Coverage is far better than others, but seriously, does that mean if others are pathetic and you are being plain mediocre, it qualifies you to claim that you are customer satisfactions is high up in the charts??? Well, the answer is a big NO.

Why I am Pissed Off??

  1. I experience cross-talk. How does it matter?? Well imagine you are in a call with your international client, who is very pricky about the confidentiality of his project. And in the middle of the call, he suddenly hears some strange voice blabbering away some strange stuff. How am I to justify that, that my corporate connection is of Airtel, and that we encourage cross-talk? I loose business for my company.
  2. Airtel claims there customers can enable a service by simply sending an SMS. Nice. I tried to use it. But alas, when not getting the service, I tried to talk to their Customer Care Executives (CCEs), after about 5-6 calls in which I had waited for more than 15-20 minutes, I finally got my complaint number. That was about  1 and half months back. I am still to get the service !! Nice…brilliant… I love them !!
  3. So what do you do then, you call there complaint number, and try to log a complaint, that  the previous complaints are not getting solved. And what do you get in return, well….sorry, you cannot log a complaint!!
  4. So you give up, and enroll for a more expensive service, which provides lot of things that you actually don’t want. But you still take it, because it provides that one service, which you actually want and you end up paying double the amount. (Nice way ..to increase revenue on their part, no wonder there numbers keep on rising.) But then, your expensive joy is not long lasting, out of nowwhere, I am unable to use the service, even though you are billed for it. After repeated attempts to get in touch with their various CCEs (at one point, the their ARC officer asked me to come to there office, as if I have all the time in the world), you find out that in there records, the service is not enabled. Further probing results in you finding that your number has been active for past few days only. Wait a minute, you ask yourself, what was the number you were using for the past 4.5 years??? And wait, what happened to the extra amount of money you paid in the last month’s bill expecting it to be carried forward??

Seriously, is this what we call great customer service??

Mr. Sunil Mittal, thank you for your great customer service and I will wait for the Government to pass the Number Portability Bill.

And yes, I have ommitted my hours of talks with your CCEs, you can always refer them. I know, you have records of those for atleast 6 months.

I believe, Bharti Airtel has done a good job, in setting an example how exploit and mistreat their customers. In my vicinity of people, the quality of the service provided has gone down way below than 0.

This too, when they have launched the campaign “The Impatient Ones”, atleast giving us the glimpse that they understand we want fast solutions. But I guess, execution is not the mandate of the current situations.

PS: If you are wondering I am isolated case, NO. My colleagues are equally (if not more) frustrated than me. For they have been denied the basic facility of calling or receiving calls. And yes, they are equally fumed!!

By the way, we happen to be corporate users, I wonder how much pain would the normal customer would have to go through.

regards,

An Airtel Customer